Who we are

Operating Model Solutions is serious about protecting your online privacy.  We are committed to providing you with the highest levels of customer service. This Privacy Statement explains our views and practices concerning the protection of your privacy.

You or Your means you as a participant; student; employee or user of the OperatingModelSolutions.com website.  We or Our or Us means Operating Model Solutions.com  Our site means OperatingModelSolutions.com.

What personal data we collect and why we collect it

When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us. This enables us to bot fulfil and support the products or services your purchase.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This enables us to better improve the experience for all users.

Email marketing. With your express permission, we may send you emails about new products, free and premium content (this may include blog posts, YouTube videos, reports or white papers etc) and special events we are running.

The Operating Model Solutions Pty Ltd complies with The federal Privacy Act 1988 (Commonwealth). This Act outlines the principles The Operating Model Solutions ought to follow in order to ensure the protection of your personal information. The information below is important for you to know and understand.  If you have any questions – please contact us at info@OperatingModelSolutions.com

Your personal information may also be used in order to:

– verify your identity

– provide the services you require

– administer and manage those services

– respond to any queries or feedback you may have

– inform you of ways the services provided to you could be improved

– research and develop our services

– gain an understanding of your information and communication needs in order for us to provide you with a better service

– maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Your personal information

Personal information held by Operating Model Solutions may include your name, address, telephone/mobile phone number, e-mail address, occupation and other information.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that your consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason (i.e. newsletter subscription and marketing messages), we will ask you directly for your consent. We will also provide you with an opportunity to withdraw your consent at any time.

You may withdraw your consent at any time by clicking on an “Unsubscribe” link which is offered at the bottom of every email we send.

You may also withdraw your consent anytime by contacting us at info@OperatingModelSolutions.com or mailing us at Operating Model Solutions, PO BOX 10554 Kalgoorlie Western Australia 6430.

How we collect your information

Operating Model Solutions can gather personal information in a number of ways, including:

– directly from you, when you provide information by phone, email or when you submit; information to us through our website (e.g. by registering, completing a form, email or other ways)

– from third parties such as your representatives

– from publicly available sources of information

– from the organisations identified below under “When we disclose your personal information”

– when legally required to do so.

How we store your personal information

All information we collect is stored privately on a secure server.

When we disclose your personal information

In order to deliver the services you require and for the purposes set out above, Operating Model Solutions may disclose your personal information to organisations outside or our organisation. Your personal information is disclosed to these organisations only in relation to Operating Model Solutions (or any other related Company or business) providing services to you. Operating Model Solutions uses its best endeavours to ensure compliance by these other organisations in relation to the protection of your personal information including confidentiality and privacy obligations.

In addition, we may disclose your personal information to:

– your authorised representatives or legal advisers (when requested by you to do so)

– your employer or

– Government and regulatory authorities and other organisations, as required or authorised by law.

Third party sites

It may be possible from time to time for you to click-through to third party sites from Operating Model Solutions site (or subsidiary sites). In instances where this is an option, Operating Model Solutions recommends you review the privacy statements of the sites you visit. The collection statement and privacy policy declaration of Operating Model Solutions applies to its primary and subsidiary websites. The Company cannot and does not assume any responsibility for information and content of third party sites you may choose to visit.

Ensure We Hold Accurate Information For You

Operating Model Solutions takes all reasonable precautions to ensure the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.

We suggest you:

– let us know if there are any errors in your personal information; and keep us up to date with changes to personal information such as your name or address.

– by contacting us (see “contact us” above).


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Also, if our site is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell and support our products and services.

IMPORTANT: We do not sell, rent or otherwise disclose your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors. Again, we take your privacy very seriously.

Data Storage

Our shopping cart solution is hosted and managed by Infusionsoft. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Infusionsoft’s data storage, databases and the general Infusionsoft application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Infusionsoft stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

NOTE: At no point during the transaction does Operating Model Solutions take custody or store your credit card information. This is process is monitored and managed by Infusionsoft, and you can read their terms of service, privacy policy and PCI Compliance information by visiting their site at: http://www.infusionsoft.com/legal


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


OperatingModelSolutions.com utilizes cookies to create a more customized experience for our users and customers. For example, we use a login cookie so members do not have to re-enter their username and password each time they return to our site We also use tracking pixels (i.e. Google Analytics) to aid in measuring and tracking where our website traffic is coming from and to track the performance of our site. Finally, we use remarking pixels from Facebook and Google to aid in customized, targeted followup advertising.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You Can Access Your Personal Information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons

Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How To Contact Us

If you have any questions in relation to privacy, please contact us between 9.00am and 5.00pm, Monday to Friday.
Tel: 61 400 981 733 or +61 475 918 920

Privacy Manager, 
Operating Model Solutions (ECO), 
PO BOX 10554 Kalgoorlie WA 6430

Email: info@OperatingModelSolutions.com

Further Information

Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner.